Hims & Hers helps over 2.4 million active subscribers*
HIMS logo
Log in
Menu
FR
EXPLORE
Erectile Dysfunction
Weight Loss
Acne
OUR BRANDS
Visit forhers.ca
HersVisit forhers.ca

Telehealth Consent

Last updated: December 4, 2025


BY CLICKING “START MY VISIT” OR USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE OR OTHERWISE AFFIRMATIVELY ACCEPTING THIS CONSENT, YOU ACKNOWLEDGE THAT YOU HAVE READ AND FULLY UNDERSTAND THE BENEFITS, RISKS, LIMITATIONS, AND CONDITIONS OF USE FOR USE OF THE SERVICE AS DESCRIBED IN THIS CONSENT. IF YOU DO NOT AGREE TO THIS CONSENT, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE. YOU HEREBY GRANT AGENCY AUTHORITY TO ANY PARTY WHO CLICKS ON THE “START MY VISIT” BUTTON OR OTHERWISE PROVIDES CONSENT ON YOUR BEHALF.


IF YOU ARE EXPERIENCING A LIFE-THREATENING SITUATION SUCH AS CONTEMPLATING SUICIDE, CALL 911.


PURPOSE 
The purpose of this consent form (“Consent”) is to provide you with information about virtual care and to obtain your informed consent to the use of virtual care in the delivery of healthcare to you by physicians, physician assistants, and/or nurse practitioners (“Providers”) using the online platforms owned and operated by Hims & Hers Canada, Inc. (“Hims & Hers”, or the “Service”). In this Consent, the terms “you” and “yours” refer to the person using the Service.


USE OF VIRTUAL CARE
Virtual care involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. Virtual care may be used for diagnosis, treatment, follow-up and/or patient education, and may include one or more of the following: electronic transmission of medical records, photo images, personal health information or other data between a patient and a provider; interactions between a patient and provider via audio, video and/or data communications (such as messaging or email communications); and use of output data from medical devices, sound and video files.
Alternative methods of care may be available to you, such as in-person services provided by other healthcare providers, and you may choose an alternative at any time. You may discuss alternative options with your Provider at any time.


ANTICIPATED BENEFITS OF VIRTUAL CARE
Virtual care may have the following possible benefits: making it easier and more efficient for you to access medical care or other services and treatment for the conditions treated by your Provider(s); allowing you to obtain medical care or other services and treatment by Provider(s) at times that are convenient for you; and enabling you to interact with Provider(s) without the necessity of an in-office appointment.


POTENTIAL RISKS OF VIRTUAL CARE
There are potential risks associated with the use of virtual care. These risks include the following:


  • the quality, accuracy or effectiveness of the services you receive from your Provider could be limited;
  • technology, including the Service, may contain bugs or other errors, including ones which may limit functionality, produce erroneous results, render part or all of such technology, including the Service, unavailable or inoperable, produce incorrect records, transmissions, data or content, or cause records, transmissions, data or content to be corrupted or lost;
  • failures of technology may also impact your Provider(s) ability to correctly diagnose or treat your condition;
  • the inability of your Provider(s) to conduct certain tests or assess vital signs in-person may in some cases prevent the Provider(s) from providing a diagnosis or treatment or from identifying the need for emergency medical care or treatment for you;
  • your Provider(s) may not able to provide treatment for your particular condition and you may be required to seek alternative healthcare or emergency care services;
  • delays in medical evaluation/treatment could occur due to unavailability of your Provider(s) or deficiencies or failures of the technology or electronic equipment used;
  • the electronic systems or other security protocols or safeguards used could fail, causing a breach of privacy of your medical or other information;
  • data stored and communicated electronically, for example, through email communications, may be more susceptible to unintended disclosure to third parties;
  • given regulatory requirements in certain jurisdictions, your Provider(s) diagnosis and/or treatment options, especially pertaining to certain prescriptions, may be limited;
  • a lack of access to all of your medical records by your Provider(s) may result in adverse drug interactions or allergic reactions or other judgment errors.

LIFE THREATENING AND OTHER EMERGENCY SITUATIONS
If you are experiencing a life-threatening situation such as contemplating suicide, call 911. If the situation is an emergency, call 911. In these situations, virtual care is not an appropriate method of care. If you require immediate or urgent care, you must seek care at an emergency room facility or other provider equipped to deliver urgent or emergent care. Providers may not respond promptly to communications you submit through the Service. If you are not experiencing an emergency or do not require immediate or urgent care, you can communicate with Providers through the secure message service in the Service. If a technical failure prevents you from communicating with your Providers through the Service, you should write to the following email: support@forhers.ca or support@hims.ca.


LIMITATIONS OF VIRTUAL CARE
There are limitations in the provision of medical care or other services and treatment via virtual care, including the Service. You may not be able to receive diagnosis and/or treatment through virtual care for every condition for which you seek diagnosis and/or treatment. Your Provider(s) will assess your medical condition and, in their sole discretion, may determine whether it is medically appropriate to diagnose and/or treat your condition via virtual care and whether you maintain sufficient knowledge and skills in the use of technology appropriate to diagnosing and/or treating your condition via virtual care. By continuing to use the Service, you concur with your Provider’s medical assessment and agree to receive a diagnosis and/or treatment via virtual care technology. You understand that each of your Provider(s) may determine in their sole discretion that your condition is not suitable for diagnosis and/or treatment using virtual care technology, including the Service, and that you may need to seek care and treatment from a specialist or other healthcare provider, outside of such virtual care technology.


DATA PRIVACY AND PROTECTION 
The electronic systems used in the Service will incorporate network and software security protocols in an effort to protect the privacy and security of your personal information and will include measures to safeguard personal information against intentional or unintentional corruption. Your personal information will not be disclosed to any third party without your consent, except as authorized by law for the purposes of consultation, treatment, payment/billing, and certain administrative purposes. Use of the Service may include email communications to and from you that may include your personal information, including sensitive health information. You understand that Hims & Hers does not and cannot guarantee the security or privacy of the services you use to receive email communications, including for example your email service provider.


ACCESS TO HEALTH RECORDS 
By accepting this Consent, you authorize your Provider and associated medical staff to access, retrieve, and review your existing electronic health records and other relevant medical history from healthcare systems or platforms operated by Hims & Hers, as necessary for diagnosis, treatment, follow-up care, and coordination of services. This access may include reviewing medications, test results, past diagnoses, and other information that is pertinent to providing you with comprehensive care.


LABORATORY PRODUCTS AND SERVICES 
Certain healthcare services provided to you by Providers via the Service may require that you complete diagnostic tests. These diagnostic tests are provided by third-party laboratories, and neither Hims & Hers nor your Provider(s) can guarantee the accuracy or reliability of these tests. These laboratory tests can provide false negative, false positive, or inconclusive results that could impact your Provider(s) ability to correctly diagnose or treat your medical conditions. A failure or defect of these tests could also impact your Provider(s) ability to correctly diagnose or treat your medical conditions.


YOUR ACKNOWLEDGMENTS 
By clicking “Start my visit”, checking a related box to signify your acceptance, using any other acceptance protocol presented through the Service or otherwise affirmatively accepting this consent, you are agreeing and providing your consent with respect to the following:


  • Healthcare services provided to you by Providers via the Service will be provided exclusively by virtual care. In some cases, your treating Provider may be a nurse practitioner or physician assistant and not a physician, and you agree to be treated by non-physician providers, if applicable, by using the Service.
  • Certain diagnostic testing services, including laboratory products and services offered through the Service, may contain defects, including ones which may limit functionality or produce erroneous results, any or all of which could limit or otherwise impact the quality, accuracy and/or effectiveness of the medical care or other services that you receive from your Provider(s).
  • The delivery of healthcare services via virtual care is an evolving field and the use of virtual care or other technology in your medical care and treatment from Provider(s) may include uses of technology different from those described in this Consent or not specifically described in this Consent.
  • No potential benefits from the use of virtual care or other technology or specific results can be guaranteed, including any laboratory testing results or related diagnosis or treatment by your Provider(s). Your condition may not be cured or improved, and in some cases, may get worse.
  • You will have the opportunity to discuss the use of virtual care with your Provider(s), including the benefits and risks of such use and the alternatives to the use of virtual care. If you have any additional questions about the use of virtual care, please contact us at support@forhers.ca or support@hims.ca.
  • You understand that there will be no recording of any online treatment sessions by your Provider(s) or you.
  • You have the right to withdraw your consent to the use of virtual care in the course of your care, without prejudice to any future care or treatment and without risking the loss or withdrawal of any health benefits to which you are entitled, but you understand that the Providers who utilize the Service do not offer in-person treatment. Any withdrawal of your consent will be effective upon receipt of written notice to your Providers, except that such withdrawal will not have any effect on any action taken by Hims & Hers or your Provider(s) in reliance on this Consent before it received your written notice of withdrawal.
  • You understand that the use of the Service involves electronic communication to and from you of your personal health information in connection with the provision of virtual care services, including through email. You understand that it is your duty to provide Hims & Hers and your Provider(s) truthful, accurate and complete information, including all relevant information regarding care that you may have received or may be receiving from healthcare providers including emergency contact information.
  • Hims & Hers has a financial relationship with the entity that employs or contracts with your Provider. You are free to obtain your medical examination from another healthcare provider that is not associated with Hims & Hers. Hims & Hers may use its pharmacy partners to fulfill and deliver your order directly to your door. You are free to obtain your prescription from any pharmacy of your choice by updating your pharmacy information on your patient profile. Prescriptions may be filled by and transferred between any pharmacy partners on your behalf.
  • You understand the anticipated benefits, possible risks, and limitations associated with using virtual care as described in this Consent. There are alternatives to virtual care, such as visiting another healthcare provider in person. By clicking “Start my visit”, you choose to proceed with virtual care at this time.